
FAQ:
✨ What materials do you use? Are the earrings hypoallergenic?
Most of my gold earring findings are 14–18K gold-plated brass and are nickel-free (yay!). My handmade clay earrings are made from high-quality polymer clay, a lightweight, slightly flexible material that might look like ceramic — but feels nothing like it. They’re soft, comfy, and easy on your ears.
🧼 How should I care for my earrings or ornaments?
For clay earrings, use a Q-tip dipped in rubbing alcohol to gently remove dirt or makeup. Gold-plated parts may darken or tarnish over time if exposed to water or skin oils — give them a little love with a soft cloth or tarnish remover to keep them shiny.
🎨 Can I request a custom item?
Yes — Custom orders come with an extra charge. If you’re a retailer looking for wholesale or a bride wanting custom bridal party earrings, just shoot me a message :)
🤔 Why doesn’t my item look exactly like the photo?
Some items are handmade from scratch, which means every piece is a little unique!
You may notice:
- Small bubbles or dust
- Slight color variations
- Minor marks
These do not affect the quality or cuteness, and returns won’t be accepted for tiny imperfections like these.
🚫 What’s your cancellation, return, and exchange policy?
Cancellations: You can cancel your order within 24 hours of purchase. No exceptions after that.
Returns:
- Must contact me within 3 days of receiving your order.
- Buyer covers return shipping.
- I can’t offer replacements for items broken after delivery or due to regular use.
🌍 Do you ship outside the USA?
Yes! I can ship worldwide. However, international orders may take longer and incur extra fees — thanks for your patience 💌
📦 What’s your shipping policy?
I use USPS First Class Mail by default (upgrade available at checkout).
- Processing time: 2–3 business days
- US shipping: 3–4 business days
- International: a bit longer, depending on your location.
💌 You’ll receive a tracking number once your order ships!
❗Please note: I’m not responsible for lost or delayed packages once they leave my hands. I cannot offer refunds for postal delays or carrier errors.
🤝 Do you offer wholesale?
I do! Please email me at info@herpaintsandplanet.com with your inquiry.

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